Below you'll find answers to the most common questions about Oak and Ivy Fashion, our products, and our service across the UK. If you need any further help, our customer service team is always happy to assist.
1. Where does Oak and Ivy Fashion deliver?
Oak and Ivy Fashion delivers exclusively within the United Kingdom. Our webshop, shipping information, and customer service are fully focused on customers in the UK. At this time, we do not offer international shipping outside the United Kingdom.
2. How long does order processing take?
Orders are usually processed within 1 to 3 business days after payment and order confirmation. During busy periods, holidays, or promotions, processing may take slightly longer. Once your order has been processed, you will receive a shipping confirmation where possible.
3. What is the estimated delivery time?
The estimated delivery time within the United Kingdom is typically 5 to 12 business days after your order has been processed. Exact delivery times may vary depending on product availability, carriers, holidays, or other external factors beyond our control.
4. Are prices inclusive of VAT?
Our prices are intended for customers in the United Kingdom and are shown in euros (€) or GBP where applicable. Any tax or pricing details are displayed during checkout or on relevant pages of our website.
5. Is shipping really free?
Yes — we offer free shipping on all UK orders, with no minimum spend.
There are no hidden delivery charges added at checkout.
6. Can I return an item if I change my mind?
Yes — you can request a return within 30 days of delivery, as long as the item is unused, in its original condition, and in its original packaging.
For full details, please see our Return & Refund Policy.
7. How long do refunds take?
Once your return is received and approved, your refund is processed within 10 business days to your original payment method.
Your bank or payment provider may need a little extra time to show the funds on your statement.
8. What should I do if my order arrives damaged?
Get in touch within 48 hours of delivery with your order number and clear photos of the damage.
We’ll review it and offer a suitable solution in line with UK consumer protection law.
9. Are your products covered by a guarantee?
Yes — all products are covered by the statutory guarantee under the UK Consumer Rights Act 2015 (goods as described, of satisfactory quality and fit for purpose).
This covers faults present at the time of delivery, but does not cover damage caused by misuse or improper handling.
10. Which payment methods do you accept?
All major credit and debit cards, including Visa, Mastercard, Maestro, and American Express.
Depending on availability at checkout, we also support Apple Pay, Google Pay, Shop Pay, Klarna, and UnionPay.
11. Is my payment information secure?
Yes — all payments are handled by trusted third-party providers over encrypted connections.
Oak and Ivy Fashion does not store your full card details on its own servers.
Company details
Trade name: Oak and Ivy Fashion
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren, Gelderland, Netherlands
Email address: info@oakandivyfashion.com
Phone number: