Shipping policy

At Oak and Ivy Fashion, we want your shopping experience to be simple, reliable, and enjoyable. Below you will find important information about our shipping process, delivery times, and order updates.

Delivery Area

Oak and Ivy Fashion currently delivers within the United Kingdom only. Our webshop, shipping process, and customer service are designed to support customers in the UK. At this time, we do not offer international shipping.

Shipping Costs

We offer free shipping on all orders within the United Kingdom. No minimum order value is required. Any available shipping terms will be shown clearly at checkout before you complete your purchase.

Order Processing Time

Orders are typically processed within 1 to 3 business days after your order has been placed and payment has been received. During busy periods, public holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed, you will receive a shipping confirmation when available.

Estimated Delivery Time

The estimated delivery time is usually 5 to 12 business days after your order has been processed. Please note that delivery times may vary depending on product availability, courier services, local conditions, or other circumstances beyond our control.

While we always aim to deliver within the estimated timeframe, delays may occasionally occur.

Tracking Your Order

When tracking information is available, it will be sent to you by email once your order has been shipped. Please note that tracking updates may take some time to appear after dispatch.

If you have not received tracking details, or if you need assistance with your shipment, please contact our customer support team through our contact page or by email.

Delays

Although we do our best to ensure timely delivery, unexpected delays can sometimes happen due to high order volumes, courier issues, weather conditions, or other external factors. We appreciate your patience and understanding in such situations.

If your order is taking longer than expected, please contact us and we will do our best to assist you.

Incorrect Address Information

Please make sure your shipping address is entered correctly at checkout. Oak and Ivy Fashion cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

Lost or Damaged Deliveries

If your order arrives damaged, or if you believe your package has been lost in transit, please contact us as soon as possible. To help us review the situation quickly, we recommend including your order number and, where relevant, clear photos of the package and the item received.

We will assess the issue carefully and work toward an appropriate solution.

Contact

If you have any questions about shipping, delivery, or the status of your order, please contact our customer support team through the Contact Us page.