Payment Policy

At Oak and Ivy Fashion, we want to make your shopping experience as simple, secure, and enjoyable as possible. That’s why we offer a range of reliable payment methods, so you can pay in the way that suits you best.

Whether you are shopping for the latest fashion styles, accessories, or everyday essentials, we ensure that the checkout process is clear, secure, and user-friendly.

1. Safe and Easy Payments

All payments on our website are processed through secure payment environments. During checkout, your payment details are handled with care via trusted payment providers and encrypted connections.

Oak and Ivy Fashion does not normally store full payment card details, such as complete card numbers or security codes. These details are processed directly by the relevant payment provider or payment method.

2. Available Payment Methods

On our website, you can pay using the payment methods shown during checkout. These may include:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
UnionPay
Visa

The available payment methods may vary depending on your device, browser, location, payment provider, and checkout settings.

Paying by Card

You can safely pay for your order using supported payment cards such as Visa, Mastercard, Maestro, and American Express. During checkout, you enter your payment details in a secure environment.

Once the payment has been successfully confirmed, we can process your order. If the payment fails or is declined, your order may not be completed.

3. Digital Wallets

For extra convenience, when available, you can use digital payment methods such as Apple Pay, Google Pay, and Shop Pay. These payment methods allow you to check out faster, especially when your details are already securely stored on your device or account.

Digital wallets help make checkout easier while keeping your payment details protected through the security of the chosen payment method.

4. Klarna

When Klarna is available at checkout, you may be able to use the payment options offered by Klarna. Klarna determines eligibility, availability, and approval for its payment options. Oak and Ivy Fashion has no influence over Klarna’s approval process.

If you choose Klarna, additional terms and conditions from Klarna may apply. We recommend carefully reading these terms before completing your payment.

5. PayPal

When PayPal is available, you can pay for your order using your PayPal account or the options offered by PayPal during checkout. PayPal processes payments in a secure environment.

After successful payment, we receive confirmation so we can continue processing your order.

6. Currency

All prices at Oak and Ivy Fashion are displayed in British pounds (£), unless stated otherwise. Our payment options and checkout experience are tailored to customers in the United Kingdom.

Orders may be fulfilled from our warehouse facilities depending on stock availability.

Any fees charged by your bank, card issuer, or payment provider are outside our control. Therefore, always check the terms of your chosen payment method if you are unsure.

7. Payment Confirmation

After placing your order, you will normally receive a confirmation email. This confirmation includes an overview of your order and confirms that we have received it.

Didn’t receive a confirmation? Please first check your spam or junk folder. If you still cannot find it, please contact us at info@oakandivyfashion.com

8. Failed or Declined Payments

If your payment fails, is declined, or is not completed, your order may not be processed. In that case, please check whether your payment details are correct and whether your payment method has sufficient funds or authorization.

You may also try using a different payment method. If the issue persists, please contact your bank, card issuer, or payment provider for further assistance.

9. Refunds

When a refund is approved in accordance with our return and refund policy, we process the refund using the original payment method. After approval, refunds are processed within 10 days.

Please note that your bank, card issuer, or payment provider may require additional processing time before the amount appears in your account.

10. Safety and Trust

We understand that secure payment is important. That is why we strive to offer customers a clear, reliable, and safe payment experience.

At Oak and Ivy Fashion, you can shop with confidence knowing that your payment experience is secure, transparent, and designed for your convenience. From selecting your favorite fashion items to completing your payment, we want every step of your shopping journey to feel smooth and reliable.

Company Details

Store name: Oak and Ivy Fashion
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren
Warehouse Address: Unit 6A, Space Business Park, Abbey Rd, London NW10 7SU, United Kingdom
Email: info@oakandivyfashion.com
Phone: +44 800 1026243

Need Help With Payment?

Do you have questions about a payment, a failed transaction, a refund, or a payment method? Feel free to contact us. Our team is happy to assist you in a friendly and clear way.

You can reach us at info@oakandivyfashion.com. We do our best to help you as quickly as possible so you can complete your order at Oak and Ivy Fashion with peace of mind.

Monday to Friday: 9.00 - 17.00 (GMT)

We aim to respond to your inquiries within 24 hours.