Welcome to Oak and Ivy Fashion. We value your privacy and want to clearly explain how we handle personal data when you visit our website, place an order, contact us, or use our services.
This privacy policy is intended for customers in the Netherlands and takes into account the protection of personal data under the General Data Protection Regulation (GDPR). We process personal data carefully, transparently, and only when there is a valid reason to do so. At Oak and Ivy Fashion, we want you to shop with confidence and know exactly what information we use, why we use it, and what rights you have.
1. Who are we?
This website is operated by Oak and Ivy Fashion, an online store focused on stylish fashion for customers in the Netherlands. We offer products designed to add comfort, style, and personality to your wardrobe and everyday life.
Our company details are:
Trade name: Oak and Ivy Fashion
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren, Gelderland, Nederland
Email address: info@oakandivyfashion.com
Phone number: [+31 …]
When this privacy policy refers to “we”, “us”, or “our”, it refers to Oak and Ivy Fashion and [Legal Entity Name].
2. What does this privacy policy cover?
This privacy policy applies to all personal data we collect via our website, our customer service, contact forms, orders, payment processes, email communications, and other interactions with Oak and Ivy Fashion.
This policy clarifies how we process personal data when you:
- Visit our website
- Place an order
- Create an account, if available
- Contact us via email or a contact form
- Sign up for communications or updates, if available
- Use our customer service
- Submit a return or refund request
- View or purchase our products
We process your data only for clear and lawful purposes. We do not sell your personal data to third parties.
3. What personal data do we collect?
When you use our website or place an order, we may collect various types of personal data. The exact data depends on how you use our website and what information you choose to provide.
We may process, among other things, the following personal data:
- First and last name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Payment status and payment method
- Communications with our customer service
- Return and refund information
- IP address
- Browser information
- Device details
- Website behavior, such as pages visited and clicks
- Cookie preferences
- Information you enter via the contact form
We only collect data needed to properly deliver our services, improve our website, process orders, and support customers reliably.
4. Data you provide to us
You actively provide certain personal data to us when you place an order or contact us. This may include your name, email address, phone number, shipping address, billing details, and the content of your message.
When you contact us via the contact form, we ask you to provide enough information so we can answer your question properly. If you contact us about an order, it can help to include your order number so we can assist you more quickly and accurately.
We ask that you do not share sensitive personal data with us via the contact form or by email unless this is necessary for your request. This includes information such as medical data, official identification documents, or financial details not required for processing your order.
5. Data collected automatically
When you visit our website, certain technical data may be collected automatically. This helps us keep our website secure, functional, and user-friendly.
This data may include your IP address, browser type, device, operating system, language settings, pages visited, referring website, date and time of visit, and general interactions with our website.
We use this information to troubleshoot technical issues, improve website performance, prevent abuse, and better understand how visitors use our website. Where possible, we use this data in an aggregated or limited way.
6. Why do we process personal data?
We process personal data for various purposes needed to ensure our online store functions properly and to provide you with a pleasant shopping experience.
We use personal data to, among other things:
- Process and deliver orders
- Process or verify payments
- Send order confirmations and shipping information
- Provide customer service
- Handle returns and refunds
- Respond to questions submitted via the contact form
- Keep our website secure and reliable
- Prevent fraud, abuse, or unauthorized access
- Improve our products, services, and website
- Comply with legal and administrative obligations
- Send marketing communications when you have given consent
We do not use your data for purposes that are incompatible with the reasons for which they were originally collected.
7. Legal bases for processing
We process personal data only when there is a valid legal basis under the GDPR. Depending on the situation, processing may be based on different legal grounds.
The main legal bases we use are:
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Performance of a contract: when you place an order, we need your data to process the purchase, deliver the product, and keep you informed about your order.
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Legal obligation: we must retain certain data for administrative, tax, and accounting obligations.
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Legitimate interest: we may process data to secure our website, improve our services, prevent fraud, and handle customer inquiries efficiently.
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Consent: for certain cookies or marketing communications, we request your consent where required. You can withdraw your consent at any time.
8. Orders and delivery
When you order fashion items from Oak and Ivy Fashion, we process the data needed to fulfill your order correctly. This includes your name, shipping address, billing address, email address, phone number, and information about the products ordered.
We use this data to confirm your order, process the payment, prepare the product for shipment, and keep you informed about your order status. If there is an issue with delivery or we need additional information, we may contact you.
If Oak and Ivy Fashion delivers only within the Netherlands, shipping details are used to process orders within the Netherlands. Orders with shipping addresses outside the Netherlands may not be accepted or processed.
9. Payments
When you place an order, payment is processed via trusted payment providers. Oak and Ivy Fashion does not generally receive full payment details such as complete credit card numbers or security codes. These details are usually processed directly by the payment provider.
We may receive information about payment status, payment method used, transaction reference, and payment confirmation. This information is necessary to process your order, issue any refunds, and maintain accurate records.
We take appropriate measures to handle payment information securely and, where possible, work with payment partners that comply with relevant security standards.
10. Customer service and contact forms
When you contact us, we process the data you provide. This may include your name, email address, phone number, order number, and the content of your message.
We use this data to answer your question, handle your request, and improve our service. If you contact us about a return, refund, damaged item, or delivery, we may request additional information, such as photos of the product or packaging.
We retain customer service communications for as long as reasonably necessary to handle your request, resolve any follow-up matters, and ensure service quality.
11. Returns and refunds
When you request a return or refund, we process the data needed to assess and complete your request. This may include your name, order number, contact details, product information, reason for return, photos of the item, and payment information.
We use this data to check whether your return falls within our return conditions, to process the return shipment, and to issue any refund. For damaged or defective items, we may request photos or additional information so we can assess the situation fairly and carefully.
Return and refund data may also be retained for administrative and legal purposes.
12. Cookies and similar technologies
Our website may use cookies and similar technologies. Cookies are small files placed on your device when you visit our website.
We may use cookies to:
- Ensure the website functions properly
- Remember your preferences
- Support website security
- Measure website performance
- Understand how visitors use our website
- Tailor advertising and marketing where permitted
Some cookies are necessary for the website to function (e.g., cart, checkout, security). For non-essential cookies, such as certain analytics or marketing cookies, we ask for consent where legally required.
You can manage or disable cookies via your browser settings. Please note that some parts of the website may not function as well if certain cookies are disabled.
13. Analytics and website improvement
We want our website to remain appealing, user-friendly, and reliable. Therefore, we may use data to understand how visitors use our website.
For example, we may review which pages are frequently visited, where visitors drop off, which products are popular, and how the website performs technically. This information helps us present our collection better, improve navigation, and enhance the shopping experience.
Where possible, we use analytics data in an aggregated or limited way so it is not directly traceable to an individual visitor.
14. Marketing and communications
When you sign up for marketing communications or consent to promotional messages, we may send you emails about products, offers, new collections, style inspiration, and updates from Oak and Ivy Fashion.
We aim to keep our communications relevant, stylish, and useful. Our marketing may cover apparel, seasonal inspiration, styling tips, and special promotions.
You can unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us at [email]. After you unsubscribe, you will no longer receive marketing messages, but you may still receive service messages needed for your order.
15. Google Merchant Center and Google Ads
Because Oak and Ivy Fashion may use Google Merchant Center and Google Ads, certain data may be used to display our products correctly, manage ads, and measure campaign performance.
This may involve product information, website behavior, conversion measurements, and ad interactions. Where cookies or similar technologies are used for ads or tracking, we request consent when required.
We strive to present our website, product information, company details, and policy information clearly and consistently so customers have a reliable shopping experience and our information aligns with the requirements of advertising and commerce platforms.
16. With whom do we share personal data?
We only share personal data when necessary for our services, legal obligations, or business operations. We do not sell your personal data.
We may share personal data with:
- Payment providers
- Delivery and shipping partners
- E-commerce platforms and website providers
- IT and hosting service providers
- Customer service tools
- Analytics and marketing service providers
- Accounting or administrative service providers
- Government authorities when we are legally required to do so
These parties may process personal data only for the purposes for which they are engaged and must take appropriate security measures.
17. International data transfers
Although Oak and Ivy Fashion focuses on customers in the Netherlands, some service providers or technical systems may process personal data outside the Netherlands or outside the European Economic Area.
When personal data is transferred to countries outside the European Economic Area, we ensure appropriate safeguards are in place where legally required. This may include the use of Standard Contractual Clauses or other approved protection mechanisms.
We always aim to work with reliable parties that handle personal data with care.
18. How do we protect your personal data?
We take appropriate technical and organizational measures to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.
These measures may include secure connections, access restrictions, careful system management, limited data access, and working with trusted service providers.
Although we do our best to protect personal data, no online environment can be completely risk-free. We therefore recommend that you also handle personal data carefully and share information only via reliable and secure channels.
19. How long do we retain personal data?
We do not retain personal data longer than necessary for the purposes for which it was collected, unless we are legally required to retain data for a longer period.
For example, we may retain order and invoice data for as long as needed to meet tax and administrative obligations. We keep customer service messages as long as necessary to handle inquiries, resolve disputes, or improve our service.
When data is no longer needed, we delete it or anonymize it where possible.
20. Your privacy rights
As a customer or visitor in the Netherlands, you have various rights regarding your personal data. You can ask us to:
- Provide access to the personal data we process about you
- Correct inaccurate or outdated data
- Delete personal data where there is a valid reason
- Restrict the processing of your data
- Object to certain processing activities
- Transfer your data where technically possible and legally applicable
- Withdraw previously given consent
If you wish to exercise your privacy rights, you can contact us at info@oakandivyfashion.com. We may ask for additional information to verify your identity before processing your request.
21. Right to object
You have the right to object to certain types of processing, for example when we process data based on a legitimate interest or when we use your data for direct marketing.
When you object to direct marketing, we stop using your data for that purpose. For other objections, we will assess whether there are compelling legitimate grounds to continue processing.
We handle each objection carefully and aim to clearly explain the steps we take.
22. Right to withdraw consent
When we process personal data based on your consent, you can withdraw this consent at any time. This applies, for example, to certain marketing communications or non-essential cookies.
Withdrawing consent does not affect processing that took place before you withdrew consent.
You can manage your cookie preferences via the available settings on our website or via your browser. For marketing communications, you can unsubscribe via the unsubscribe link or by contacting us.
23. Minors
Our website and products are intended for adults who can make purchases for themselves or their household.
We do not knowingly collect personal data from children without consent from a parent or legal guardian. If you believe a minor has provided personal data to us without appropriate consent, please contact us at info@oakandivyfashion.com. We will assess the situation and take appropriate action where necessary.
24. Links to other websites
Our website may contain links to external websites or third-party services. We are not responsible for the privacy policies, content, or security of these external websites.
We recommend that you read the privacy policies of external websites carefully before providing personal data. This privacy policy applies only to the processing of personal data by Oak and Ivy Fashion.
25. Updates to this privacy policy
We may update this privacy policy from time to time. This may be necessary when our website changes, when we use new services, when legal requirements change, or when we want to clarify our privacy information.
The most recent version of this privacy policy is always available on our website. We recommend reviewing this policy regularly so you remain informed about how we handle personal data.
When significant changes are made, we may highlight them more clearly on our website or by email where appropriate.
26. Second listing of our company details
For full transparency, we list our company details again below. This helps customers, regulators, and partners clearly see who is responsible for processing personal data via this website.
Trade name: Oak and Ivy Fashion
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren, Gelderland, Nederland
Email address: info@oakandivyfashion.com
Phone number:
Oak and Ivy Fashion is responsible for processing personal data as described in this privacy policy, unless expressly stated otherwise.
27. Contact about privacy
Do you have questions about this privacy policy, how we process personal data, or would you like to exercise your privacy rights? Please feel free to contact us.
You can reach us at:
Email address: info@oakandivyfashion.com
Phone number:
We handle privacy inquiries carefully and aim to assist you in a clear, friendly, and professional manner.
28. Final statement
At Oak and Ivy Fashion, it’s not only about stylish apparel—it’s also about trust, clarity, and a great shopping experience. We understand that personal data is important and we handle it with care and respect.
By using our website or placing an order, you entrust us with certain information. We value that trust and do our best to process your data safely, fairly, and transparently.