Welcome to Oak and Ivy Fashion. These terms and conditions apply to the use of our website, placing orders, and purchasing products through our webshop. By visiting our website or placing an order, you agree to these terms. We recommend that you carefully read these terms before making a purchase. At Oak and Ivy Fashion, we want your shopping experience to be clear, pleasant, and reliable, so you can confidently choose stylish fashion items, clothing, and apparel for your personal style, wardrobe, and everyday outfits.
Our webshop focuses on fashion products and clothing, designed to offer modern styles, comfort, and wearable designs suitable for different looks and occasions.
Our company details are:
Trade name: Oak and Ivy Fashion
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren, Gelderland, Netherlands
Email address: info@oakandivyfashion.com
Phone number:
1. General Information
This website is operated by Oak and Ivy Fashion, the trading name of Digital Sales Enterprise HVDS. We offer fashion and clothing products for customers within the UK and focus on items that combine style, comfort, and modern design.
Our webshop is intended to give customers simple and clear access to fashion items that match different personal styles, outfits, and occasions. When using our website, you agree to use the information on the website in a careful and lawful manner.
We reserve the right to change or update our website content, products, prices, and these terms and conditions at any time when necessary.
2. Applicability of These Terms
These terms and conditions apply to all visitors, customers, and users of the Oak and Ivy Fashion website. They apply to all orders, purchases, payments, deliveries, returns, communications, and any other services provided through our webshop.
Any deviation from these terms is only valid if confirmed in writing by us. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
By placing an order for our fashion products, you confirm that you have read, understood, and accepted these terms and conditions.
3. Our Products
Oak and Ivy Fashion sells fashion products, including clothing, apparel, and related style items intended for everyday wear and modern outfits.
We do our best to describe our products as clearly and accurately as possible, including details such as materials, sizing, product images, and other relevant information where available.
Please note that colors, fabrics, textures, and details may slightly differ due to screen settings, lighting, photography, or production variations. These differences are normal in the fashion industry.
It is the responsibility of the customer to carefully read all product information before placing an order. If you are unsure whether a product is suitable, you may contact us before ordering via info@oakandivyfashion.com.
4. Placing Orders
When placing an order through our fashion webshop, you are responsible for providing correct personal details, including name, delivery address, billing information, email address, and phone number.
After placing an order, you will usually receive a confirmation email containing an overview of your purchase. This confirmation means we have received your order, but it does not guarantee acceptance.
We reserve the right to refuse or cancel an order if information is incorrect, if payment cannot be processed, or if there is a clear error in pricing or product information.
If there is an issue with your order, we may contact you using the details you provided.
5. Prices and Product Information
We aim to ensure that all prices, product descriptions, and information on our fashion webshop are accurate and up to date.
All prices are shown in pounds (£) and are intended for customers in the UK unless stated otherwise.
Despite our efforts, errors such as typographical mistakes, incorrect pricing, or incorrect product information may occur. If such an error is discovered after you place an order, we will contact you to clarify the situation.
We reserve the right to correct errors, update information, or cancel orders where necessary.
6. Payments
Payments on our website are processed through the payment methods available during checkout.
You are responsible for using a valid and authorized payment method. Orders are only processed after payment has been successfully completed or confirmed.
We do not store full payment card details (such as card numbers or security codes) when these are processed through external payment providers.
If a payment is declined, cancelled, or not completed successfully, the order may not be processed.
7. Delivery within the UK
Oak and Ivy Fashion delivers fashion and clothing products exclusively within the UK.
We offer free shipping on all orders within the Netherlands unless otherwise stated on our website.
Delivery times are estimates and may vary depending on product availability, processing times, carriers, and external circumstances.
We do our best to ensure timely delivery but cannot guarantee exact delivery dates. Delays caused by carriers, weather conditions, public holidays, incorrect address information, or other external factors are outside our control.
8. Order Processing
Once your order is placed, we begin processing it according to our internal procedures.
Processing times may vary depending on demand, promotions, or seasonal periods.
Please ensure all order details are correct before completing your purchase. If you notice an error after placing your order, contact us immediately at info@oakandivyfashion.com so we can check whether changes are still possible.
9. Risk and Receipt of Products
The risk of loss or damage passes to the customer once the order has been delivered to the provided address.
Upon receiving your order, you must check the product immediately. If you notice damage, defects, or incorrect items, you must contact us as soon as possible and provide clear evidence such as photos.
We may request additional information to assess the issue.
Do not install or use damaged or defective products before the issue has been reviewed.
10. Returns
You may request a return within 30 days of receiving your order, in accordance with our return and refund policy.
Returned products must be unused, unworn, undamaged, complete, and (where reasonably possible) in their original packaging.
For fashion items, products must not show signs of wear.
Returns must be requested in advance via info@oakandivyfashion.com so we can provide instructions.
Returns sent without prior approval may not be processed correctly.
11. Refunds
Once your return has been received and approved, we will process your refund within 10 days.
Refunds are issued via the original payment method unless otherwise agreed.
Please note that banks or payment providers may require additional time before the amount appears in your account.
If a return does not meet our conditions, we may refuse the refund in full or in part.
12. Installation and Use of Fashion Products
Our fashion and clothing products must be used in accordance with product descriptions and care instructions.
Customers are responsible for using products appropriately and as intended.
Oak and Ivy Fashion is not liable for damage caused by improper use or failure to follow care instructions.
13. Customer Responsibilities
Customers are responsible for providing correct information and using our website in a lawful manner.
You must review all product details before purchase.
After receiving your order, you must check the item before use or wear.
14. Company Information and Transparency
Oak and Ivy Fashion aims to provide clear and transparent company information so customers can shop with confidence for fashion products online.
15. Intellectual Property
All content on our website, including images, text, logos, and product content, is owned by Oak and Ivy Fashion and may not be used without permission.
16. Website Usage
Our website must be used in a lawful and responsible way. Misuse is not allowed.
17. Privacy and Data Protection
We process personal data in accordance with GDPR regulations for order handling, delivery, and customer service related to fashion purchases.
18. Limitation of Liability
We are not liable for indirect damages, misuse of products, or damages caused by improper use, except where required by law.
19. Force Majeure
We are not responsible for delays caused by events outside our control.
20. Changes to These Terms
We may update these terms when necessary. The latest version is always available on our website.
21. Contact and Disputes
For questions about these terms, orders, or products, contact us at info@oakandivyfashion.com.
Company Details (for reference)
Trade name: Oak and Ivy Fashion
Company name: Digital Sales Enterprise HVDS
VAT number: NL005300628B88
Chamber of Commerce number: 97970581
Business address: Oude Broekdijk 9a, 4041 AR Kesteren, Gelderland, Netherlands
Email address: info@oakandivyfashion.com
Phone number: